Marketing

Digital Customer Service and the Demise of the Greeter

Recently, I realized that there weren’t any greeters at the front of America’s favorite superstore. Well, perhaps in some locations,

A client recently surveyed their Facebook followers with the following question: When traveling, do you surf the web with your

Generation C & Constant Consideration The friendly folks at Google launched Think Insights a few weeks back, giving online marketers

I was talking with a banker friend at Crossfit this week during my usual 6am workout, and he began asking

Hiroshi Mikitani, CEO of Rakuten Inc, noted in a March post on LinkedIn that ‘information overload’ ought to be embraced

At EVG, the role of creativity in the workplace has always been well established—after all, we work in an industry

read part one I’m in the business of content marketing. When I’m not doing that, I’m in the business of

EVG’s Eric Ingrand was recently in attendance at ITB Berlin 2013. He reports on his experience, the state of the

While facilitating at this year’s Middle East Leadership Academy in Muscat, Oman, EnVeritas Group’s CEO Brice Bay had a chance