Strategy

The Correlation Between Quality Content and Customer Service in the Hospitality Industry

Yesterday, the Guardian published a survey that provided insight into the UK’s best and worst hotel chains. The survey was in

Infographics have permeated the web in kudzu-like fashion, and rightfully so. They do a great job of simplifying a complex subject

I have a friend who works for a chain of gas stations here in the Southeast. It recently came up

I was thinking recently about the disconnect that exists between content marketers and a significant percentage of executive level decision

Having an active blog on your website is proven to be a highly effective lead generation strategy. According to a

My colleague, Faith Jones, and I attended SES San Francisco last week. Wedged between an early Tuesday morning flight in

During my recent visit to Content Marketing World in Cleveland, Ohio, I had the pleasure of listening to Martin Baker,

From Facebook to retail sites, user generated content (UGC) is dominating the Internet. UGC is text published by individuals, often

One of my colleagues at EVG recently posed a question to me: “What do you think are the common traits